The SuperAntiSpyware (SAS) doesn't seem to be running on my computer. Thank you for responding and helping me with my problem. Please just post it as you would any other log by copying and pasting it into the reply. Note: DDS will instruct you to post the Attach.txt log as an attachment. * Please copy and paste the entire contents of both logs in your next reply. * When finished DDS will open two (2) logs. * If your antivirus or firewall try to block DDS then please allow it to run. * XP users Double click on dds to run it. Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it) If asked to restart the computer, please do so immediately. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. Copy and paste the entire report in your next reply.The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Please save the log to a location you will remember.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.Make sure that everything is checked, and click Remove Selected.When the scan is complete, click OK, then Show Results to view the results.The scan may take some time to finish,so please be patient.Once the program has loaded, select " Perform Full Scan", then click Scan.If an update is found, it will download and install the latest version.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.Please download Malwarebytes Anti-Malware from here.ĭouble Click mbam-setup.exe to install the application. * Click close and close again to exit the program. * Save the log somewhere you can easily find it. Save the notepad file to your desktop by clicking (in notepad) File > Save As.It will open in your default text editor (preferably Notepad).Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.After reboot, double-click the SUPERAntiSpyware icon on your desktop.To retrieve the removal information please do the following:.* It will quarantine what it found and if it asks if you want to reboot, click Yes * Make sure everything in the white box has a check next to it, then click Next * After the scan is complete a summary box will appear. Please be patient while it scans your computer. * On the right choose Perform Complete Scan * On the left check the box for the drive you are scanning. * On the main screen click Scan your computer Click the Close button to leave the control center screen.Terminate memory threats before quarantining.* Under Scanner Options make sure only the following are checked: Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts.* If you encounter any problems while downloading the updates, manually download and unzip them from here * When asked to Update the program definitions, click Yes * Double-click the icon on your desktop to run the installer. If you already have SUPERAntiSpyware be sure to check for updates before scanning!ĭownload SuperAntispyware Free Edition (SAS) You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread. Please DO NOT run any other tools or scans while I am helping you.ĥ. If you don't know or understand something, please don't hesitate to ask.Ĥ. The fixes are specific to your problem and should only be used for this issue on this machine.ģ. This may or may not solve other issues you have with your machine.Ģ. I will be working on your Malware issues. I will be helping you out with your particular problem on your computer.ġ. Hello and welcome to Computer Hope Forum.
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